Mastering Hospitality

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MASTER YOUR SKILLS IN "THE PEOPLE BUSINESS" AND SHAPE THE FUTURE OF HOSPITALITY. "I have long valued Iwan Dietschi's leadership and his enduring values of true hospitality. In his excellent book, he guides young and established hoteliers to create their own pathway to success and reflect on their responsibility to continually evolve." -HERVE HUMLER, founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company "Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers maintain the quality and brilliance that are required in a 5-star world." -ANDREA SCHERZ, Owner and Managing Director, Gstaad Palace, Switzerland "Iwan Dietschi embodies the passion of hospitality. In Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed." -MARY GOSTELOW, Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market The state of the hotel business is changing enormously. As a result, the principles of being a consummate hotelier are essential. Yet even in these challenging times, the greatest reward is not just to attain the highest company title, but to be recognized as a role model-one who understands and aligns with a brand, creates welcoming environments, and leads and inspires employees. With over two decades of executive experience in luxury hotels, renowned Ritz-Carlton hotelier Dr. Iwan Dietschi will teach you the steps to adopt a new mindset that will help drive your career and leadership development. In Mastering Hospitality, you will learn: The art of being a true host The eight leadership principles that determine your success How choosing the right company-and the right mentors-can make or break your career How to develop business expertise, communication skills, and your leadership style The importance of innovation, change, and how to lead the way Master hospitality and reach your full professional potential with Dr. Dietschi's expert wisdom as your guide. "An enthusiastic, passionate, and instructional take on a career in hospitality, this debut could not have been written by a more experienced professional....A treasure trove of advice for the aspiring hotelier or, for that matter, anyone contemplating a career in a customer-centric business." -Kirkus Reviews

Iwan Dietschi, "Dr. Hotelier, " is an internationally trained Swiss executive with more than twenty-eight years of luxury hotel experience, mostly with Ritz-Carlton around the world. He has been involved in more than twenty hotel openings of The Ritz-Carlton and other luxury brands of Marriott International throughout four continents. A natural teacher, role model, and constant innovator, he has a passion for mentoring the next generation of hotel and hospitality leaders and is a frequent speaker at various business schools and industry events. Dr. Dietschi received his Doctor of Business Administration from the College of Management and Technology at Walden University (USA) and his Executive MBA from California State University, Monterey Bay, in 2012. He is a graduate of the world-renowned École Hôtelière de Lausanne (Switzerland).