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Sarah Cook

is a management development consultant who specializes in helping organizations develop their leadership and employee capability. Sarah previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consultancy. She is the author of three other books published with Kogan Page.

Complaint Management Excellence  - Creating Customer Loyalty Through Service Recovery
Complaint Management Excellence
Softcover
erschienen am 03.05.2012
Customer Care Excellence  - How to Create an Effective Customer Focus
Customer Care Excellence
Softcover
erschienen am 03.11.2010
Cornelia Sollfrank. net.art generator
Cornelia Sollfrank. net.art generator
Hardcover
erschienen am 18.08.2004