Luke Williams

TIMOTHY KEININGHAM is Global Chief Strategy Officer atIpsos Loyalty, a professional services firm dedicated exclusivelyto customer experience, satisfaction, and loyalty. LERZAN AKSOY is Professor of Marketing at FordhamUniversity Schools of Business. LUKE WILLIAMS is Vice President at Ipsos Loyalty, wherehe leads the day-to-day activity of large-scale researchengagements. ALEXANDER BUOYE is Assistant Professor of Marketing atFordham University Schools of Business.