Service quality from the guest's v… - 9783734735370 (ISBN)

Service quality from the guest's view - Manual for more service quality in hotels and restaurants

von Frank Höchsmann

2014 Kartoniert, 64 Seiten, 210mm x 148mm x 5mm, Sprache(n): eng Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest¿s point of view. Our practic…

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In den Warenkorb