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Becker, Jörg (Herausgeber); Kugeler, Martin (Herausgeber); Rosemann, Michael (Herausgeber)

Process Management A Guide for the Design of Business Processes (Gebundene Ausgabe)

Springer-Verlag GmbH, Springer Berlin, Februar 2011


2nd edition - 596 S. - Sprache: Englisch - 243x167x41 mm

ISBN: 3642151892 EAN: 9783642151897

"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.


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Produktdetails

Provides guidelines for the design of business processes by following the individual stages of the process model. Useful recommendations are summerized in the form of checklists for each stage of the project. A case study describes the practicability of the proceeding.

Inhaltsverzeichnis

Process-Oriented Organizational Design: The Process in Focus.- Project Management.- Preparation of Process Modeling.- Strategy and Organizational Frame.- As-Is Modeling and Process Analysis.- To-Be Modeling and Process Optimization.- Design of a Process-Oriented Organizational Structure.- Process Implementation - Process Roll-Out.- Continuous Process Management.- Additional Application Options and Development Perspectives: Process-Oriented Implementation of ERP Systems.- Workflow Management.- Process-based Design of the (Organizational) Structure and Authorization Concept Using the Example of SAP R/3.- Simulation of Business Processes.- Supply Chain Management and Customer Relationship Management - Process Modeling for Extended Enterprises.- Profitability of Business Processes.- Process Management Case Studies: The Integrated Management at T-Systems International GmbH/T-Systems Computer Service Management GmbH.- Workflow and Process Modeling in a Power Supply Company.- Introduction of Workflow Management at Hotset Heizpatronen und Zubehör GmbH.- Process Reorganization at the Corporate Services Agency (CSA).- Prioritizing Business Processes for Process-oriented Reorganization in Public Administrations.- Process-based Project Application Processing.- Appendix: Examples of Modeling Conventions at DeTe Immobilien.

Über den Autor

Prof. Dr. J?rg Becker is Director of the Department of Information Systems at the University of Muenster. Dr. Martin Kugeler is Executive Assistant to the CFO, DirectGroup Bertelsmann. Prof. Dr. Michael Rosemann is Director of the Centre for Information Technology Innovation, Queensland University of Technology (QUT), Brisbane, Australia.


ISBN 3-642-15189-2

ISBN 978-3-642-15189-7

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Systematische Personal-, Organisations- und Kulturentwicklung Konzepte und Perspektiven von Schmid, Bernd; Messmer, Arnold; Weidner, Ingeborg (Herausgeber)
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